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Customer Support

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Frequently asked questions

Our website is 100% encrypted so that no one can access your information. Your payments are handled by the Stripe and Paypal platforms, which are trusted players in the transaction space.

Our servers are hosted in Paris, France, using green electricity and we pay our taxes in France.

After we receive your order, we will process it within 24 hours on business days, then ship it within 72 hours depending on availability. Although our packages from China tend to arrive within 8 business days, please note that the maximum delivery time is 15 business days.

Once your order is shipped, you will receive an email with a tracking link so you can follow the progress of your product(s).

You have the possibility to cancel your order within one hour after the purchase.

Contact us by email at [email protected] and we will explain you all the steps of return to make. The shipping costs are to be paid by you.

Our priority is to guarantee your total satisfaction with our products. If you order from the European Union, you can return your pajamas within 14 days from the date of receipt and receive a refund within 1 month from the date of receipt by us.

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Due to the current situation we are experiencing major delays on some orders. This is mostly due to the new COVID security measures at the logistics platforms and customs.

Please contact us only if you think there is an error on your order or if your order has not arrived after 30 working days after shipping.

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